RGC RESEARCH

  From Enforcement to Assistance: Evolving Best Practices in Self-Exclusion. A Discussion Paper by the Responsible Gambling Council
  Author: Responsible Gambling Council
  Source: Responsible Gambling Council
  Published: Mar. 31, 2008
  Description: In 2007, the Responsible Gambling Council (RGC) initiated a thorough review of best practices in self-exclusion (Review). “Best practices” in this Review refer to those policies and practices that are likely to facilitate successful outcomes for people who choose to ban themselves from casinos. While this report identifies the emerging state of best practices in self-exclusion, these must be interpreted within the context of each jurisdiction’s own specific circumstances, service mixes and legal frameworks.

The framework for the Review was constructed around the following nine topics that were identified from the literature and practice:

•Expectations •Registration •Counselling and Supports •Ban Length •Detection and Management of Breaches •Ban Scope •Renewal and Reinstatement •Promotion •Regulatory Oversight and Penalties

The methodology used in the Review included:

•Literature and policy review •Overview of program features at Canadian jurisdictions •Twelve focus groups across Canada with individuals who had self-exclusion experience •Interviews with self-exclusion program administrators •An Expert Forum bringing together experts from around the world •RGC’s analysis of best practices

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